SHIPPING POLICY
Last updated: 10.08.2026
Skratch Logic is based in Poland and ships Eurorack modules from Poland.
ORDER PROCESSING
In-stock products are normally packed and dispatched within 1-3 business days after payment has been received. Orders are not processed or dispatched on weekends or public holidays.
During product launches, sales, holiday periods, or other high-volume periods, processing may take longer. If there is a significant delay, we will contact you using the email address provided with your order.
PRE-ORDERS AND MADE-TO-ORDER PRODUCTS
Pre-order, made-to-order, and custom products have their own estimated production time stated on the relevant product page. This production time is separate from delivery time.
If the production schedule changes materially, we will notify affected customers by email.
SHIPPING METHODS AND DELIVERY TIMES
Available delivery methods, shipping charges, and estimated delivery times are shown at checkout. Delivery estimates are provided by the carrier and begin after the order has been dispatched.
Typical transit times after dispatch are:
Poland: approximately 1-3 business days
European Union: approximately 3-7 business days
United Kingdom and other international destinations: approximately [5–14] business days
These are estimates only. Carrier delays, customs processing, weather conditions, strikes, and other circumstances outside our control may affect delivery times.
TRACKING
Tracking information is provided for all orders where the selected shipping service includes tracking. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout based on the delivery destination, selected shipping method, and the contents of the order.
Where applicable, shipping rates for additional modules are reduced to reflect combined shipping in one parcel. If an order cannot be safely packed in one shipment, we will contact you before dispatch.
INTERNATIONAL ORDERS, TAXES AND CUSTOMS
Customers outside the European Union may be charged import VAT, customs duties, brokerage fees, or other local charges by the destination country or carrier. These charges are not included in the product price or shipping charge unless explicitly stated at checkout.
The customer is responsible for paying all applicable import charges and for providing any information required for customs clearance. We cannot mark orders as gifts or declare a value other than the actual purchase value.
DELIVERY ADDRESS
Please ensure that your shipping address is complete and correct before placing your order. We cannot guarantee changes to an address once an order has been processed or dispatched.
Skratch Logic is not responsible for delays, failed deliveries, return-to-sender parcels, or additional delivery charges caused by an incorrect or incomplete address supplied by the customer.
LOST, DELAYED OR DAMAGED PARCELS
If your parcel appears delayed, lost, or damaged, please contact us at contact@skratchlogic.com as soon as possible and include your order number.
For damaged shipments, please contact us within 48 hours of delivery and retain the outer packaging, shipping label, and all contents. Please provide clear photos of the parcel, packaging, and damaged item so that we can assess the issue and open a claim with the carrier where appropriate.
If a tracked parcel is confirmed as lost by the carrier, we will work with you to provide an appropriate resolution in accordance with applicable consumer law.
If tracking shows that a parcel has been delivered but you cannot locate it, please first check with household members, neighbours, local collection points, and the carrier. Contact us promptly so that we can assist with an investigation where possible.
REFUSED OR UNCLAIMED SHIPMENTS
If an order is refused, unclaimed, or returned to us because the customer did not pay import charges or did not collect the parcel, any refund will be handled in accordance with our Returns Policy. Original shipping costs, return shipping costs, and non-refundable carrier charges may be deducted where permitted by applicable law.
CONTACT
For shipping-related questions, contact:
SKRATCH LOGIC
contact@skratchlogic.com
44-335 Jastrzębie - Zdrój
ul. Turystyczna 12/22